Note: AskSunday is a legitimate company, however there is a scam that uses the name of AskSunday (and variations including MakeSunda, Ask-Sunday, 5 Star Concierge LLC) to defraud people. See the comments below this post for lots of information about the scam. I also wrote up a short summary in this ost.
I am currently looking for a virtual assistant that can help me with simple everyday tasks such as scheduling meetings, dealing with call centers, organizing travel and simple research tasks. After hearing good things about AskSunday I decided to give it a try. Overall it was a disappointing experience. Ask Sunday feels very much in beta and the staff doesn’t seem to be up to the task. The basic test assignment (schedule a haircut) was not successfully completed after one week and 25+ emails. If anyone has a better experience with another service, please let me know.
Going into this experiment, my thinking had been that the two biggest challenges when working with a virtual assistant would be context and security. The problem with context is that an assistant knows very little about me, my job(s), where I live, how I organize my life etc. For the assistant to be successful I need to provide a lot of detail (e.g. it takes 30 minutes from Stanford to the place I get a haircut , leave that much buffer please) which reduces the time saving. The second problem is security. Assume I want to call my dental plan about a billing issue. At a minimum the assistant needs access to my health records, social security number, credit card information, address and online credentials. The perfect Identity Theft Starter Kit. But it turned out with AskSunday I never got far enough to even get into these issues. Details below.